Cuci365 is committed to protecting the privacy and personal data of every Malaysian player. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA).
We understand how important the security of your personal data is. This is why thousands of Malaysian players trust cuci365 as their preferred betting platform
Important Note: This cuci365 Privacy Policy explains how we handle your personal data. By using the cuci365 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform. For any enquiries, contact us at support@cuci365.ws.
Cuci365 ("we", "the platform") is an online Sports Betting and casino service provider operating for Malaysian players. We take our responsibility to protect the privacy of every individual who uses the cuci365 platform seriously, whether as a registered player or a casual visitor.
This Privacy Policy details the types of personal data we collect, how it is used, the limited circumstances under which it may be shared, and the rights you hold as the data owner. This document has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and cuci365.
This Privacy Policy applies to all cuci365 services, including the main website, mobile app, customer support live chat, and all official cuci365 communication channels. This Policy was last updated on 1 January 2026 and takes effect immediately.
Cuci365 only collects personal data that is strictly necessary to provide a safe, fair and responsible service to our Malaysian players. We do not collect data beyond what is required for legitimate operational purposes.
| Data Category | Type of Information | Requirements |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Mandatory (KYC) |
| Contact | Email address, phone number, residential address | Required |
| Financial | Bank account details, deposit & withdrawal history, payment methods | Required |
| Technical | IP address, device type, web browser, access logs | Automatic |
| Activity | Betting history, games played, session duration | Automatic |
| Communications | Live chat records, support emails, player feedback | Where applicable |
All financial data relating to payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks) and others is fully encrypted and is not stored in plain text on any cuci365 server.
Cuci365 processes the personal data of our Malaysian players on a lawful basis and for specific purposes only. We will not use your data for any purposes not stated in this Privacy Policy without first obtaining your consent.
cuci365 Guarantee: We will not use your personal data to make automated decisions that significantly affect your rights without human intervention. Every major decision, such as account closure or withdrawal rejection, involves a review by our team.
Cuci365 does not sell, rent or disclose the personal data of our Malaysian players to third parties for commercial purposes. However, there are limited situations where data sharing is necessary for the legitimate and secure operation of the platform.
The limited parties who may be granted access to your data are:
All third parties receiving data from cuci365 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to or higher than Malaysia's PDPA 2010.
Cuci365 continually invests in the latest cybersecurity infrastructure to ensure that our Malaysian players' personal data is always protected against both external and internal threats. The technical and organisational security measures we employ include:
While cuci365 takes all reasonable steps to protect your data, no online system can be guaranteed 100% secure. Players are also encouraged to take personal protective measures, such as using strong, unique passwords and never sharing their cuci365 login credentials with anyone.
Cuci365 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver relevant content to our Malaysian players. Cookies are small text files stored on your device when you browse the cuci365 platform.
The types of cookies used by cuci365 are:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the cuci365 platform. For more information on managing cookies, refer to your web browser's help section.
As a registered cuci365 player in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). cuci365 is committed to fully respecting and facilitating the exercise of these rights.
To exercise any of the above rights, please contact cuci365's Data Protection Officer by email at privacy@cuci365.ws or via our platform's live chat. We will respond to all requests within the timeframe stipulated by PDPA 2010.
Cuci365 retains Malaysian players' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable laws and regulations in Malaysia.
Important Note: Once the designated retention period has expired, your personal data will be securely deleted or anonymised using approved industry-standard procedures. cuci365 conducts regular data cleanup processes to ensure compliance with this retention policy.
Cuci365 is a betting platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that personal data of a child has been collected without the consent of a parent or lawful guardian, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered a cuci365 account should contact us immediately at support@cuci365.ws.
Cuci365 reserves the right to update, amend or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or technological developments that affect how we handle data.
When significant changes are made to cuci365's Privacy Policy, we will notify our Malaysian players through the following channels:
Continued use of the cuci365 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated version. If you do not agree with the changes, you have the right to close your cuci365 account.
If you have any questions, concerns or complaints regarding the cuci365 Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our team is ready to assist you at any time.
Formal Complaints: If you are not satisfied with cuci365's response regarding your personal data, you have the right to lodge a formal complaint with Department of Personal Data Protection (JPDP) Malaysia under the Personal Data Protection Act 2010.